Frequent travellers are familiar with hotel concierges. They are the people who can produce a dinner reservation in the hottest new restaurant, front row seats to a sold-out show or change a flight at short notice.
Now PCOs, meeting planners and event organisers will have their own dedicated ‘Conference Concierge’ at The Sebel Albert Park Melbourne to look after the smallest detail or biggest challenge of their event.
“It is a natural progression from having a concierge who looks after our leisure guests to a concierge who is solely focused on the needs of our conference organisers. No matter how small or how significant”, said hotel general manager Craig Bond who developed the idea with his conference sales team.
The Sebel Albert Park Melbourne has launched the
Conference Concierge as well as a new concept,
the ‘PCO Pin’ to identify the conference
organiser to all hotel staff
“With over 900 meetings held last financial year, The Sebel Albert Park Melbourne is one of the largest and busiest conference hotels in Australia, so it makes perfect sense to offer our event organisers the ‘royal treatment’”, said Bond.
The ‘Conference Concierge’ will be situated in a dedicated office on the hotel’s main conference level and become the central point for conference enquiries from both delegates and organisers.
“We know that conference organisers are flat out dealing with a myriad of tasks from the mundane to the extraordinary,” said Craig. “Our Conference Concierge will become their right hand, so to speak. On hand from first thing in the morning to late at night, to offer any assistance required.
“This could mean from liaising with services such as catering, maintenance and audio visual, to providing a spare mobile phone with pre-paid credit or taking delivery of an important package; our ‘Conference Concierge’ will have their finger on the pulse of every conference and meeting in the hotel,” he said.
In coming months The Sebel Albert Park Melbourne will launch further conference initiatives such as a PCO Pin – to identify the conference organiser to all hotel staff; a Smart Card – which will provide a food and beverage credit which organisers can use at any of the hotel’s restaurants or bar and a dedicated conference website.