Grounded in health care expertise and enabled by access to leading technologies and tools, Four Seasons Hotel Sydney Lead With Care program is focused on providing care, confidence and comfort to all guests and employees within the new COVID-19 environment.
Four Seasons consulting agreement with Johns Hopkins Medicine International includes knowledge sharing to inform Four Seasons health and safety decisions during the evolving COVID-19 pandemic. The new program outlines clear procedures that educate and empower Four Seasons employees to take care of guests and each other.
Lead With Care kits have been placed in each guest room providing masks, hand sanitiser and sanitisation wipes, with additional masks supplied on demand. Social distancing measures embedded in all services for guest protection, including appropriately spaced fitness equipment, modified spa menu and services, contactless check-in and housekeeping service. In Room Dining offering contactless delivery outside guestrooms along with sustainable, single-use packaging
While guests will see many of the enhanced Lead With Care procedures, behind-the-scenes measures will also take place through employee training, additional food handling protocols, and enhancements to ventilation systems and other back-of-the-house operations.
In addition, Four Seasons continues to invest in its award-winning App and Chat that further allows guests to control how they engage with others – limiting face-to-face interactions while maintaining the highest levels of personal service.
Features of the App include the ability to make and manage reservations, request luggage pickup, airport transfers, room service, restaurant and spa reservations, and much more. Wait-free check-in and check-out is also offered, while Four Seasons Chat integration offers instant translation of 100+ languages, giving guests the flexibility for contactless engagement throughout their stay.
For more information on Lead With Care, please click here.
Four Seasons Hotel Sydney
199 George Street, Sydney NSW 2000
+61 (02) 9250 3100