Fiji Airways has unveiled a new ‘resort check-in’ at Sofitel Fiji Resort and Spa on Denarau Island.
The Resort Check-in facility, believed to be a first for the Pacific, will remain a permanent feature at the resort lobby.
Fiji Airways Managing Director and CEO, Andre Viljoen said this is yet another customer experience enhancement for guests.
“We’ve designed this experience so guests simply get to the resort lobby and check themselves and their bags in for their Fiji Airways flights,” he said.
“We issue the boarding passes, tag and take bags off guests, leaving them free to enjoy Fiji for a few more hours.”
All bags are transferred to Nadi International Airports and loaded on the guests’ respective flights.
“This way, our guests can get a bite to eat, enjoy the pool, or go shopping at Port Denarau, before making their way to the airport,” Viljoen said.
“And at the airport, they bypass the airport check-in process and head straight to security. It’s all about adding value on departure day, allowing them a hassle –free ending to their Fijian holiday.
“The next time guests see their bags after checking these in at the resort, is on the baggage claim belt of their destination airport,” he said.
Fiji Airways has piloted the resort check-in feature and received overwhelmingly positive response from guests during the trial phase.
The feature was also activated during the Fiji International Golf tournament at Natadola and the Pre-COP 23 convention at the Sheraton Fiji Resort earlier in October.
“The activations were hailed success, from resort management, our own teams and most importantly – the guests themselves,” Viljoen said. “We expect more resorts in Fiji to come on board with us to offer this service to our mutual guests.”
The resort check-in feature is a complimentary service for Fiji Airways guests.