Pan Pacific Perth has unveiled its new lobby.
Upon arrival, guests will be greeted by a ‘Pacific Ambassador’ who will be on hand to assist with their smooth arrival and departure, whether it be assisting with bags, helping with check in or directing guests as they arrive. Pacific Ambassadors are a Pan Pacific Hotels and Resorts initiative and, service-wise, are an extension of the concierge team.
Pan Pacific Hotels Group Oceania area general manager Craig Bond said, “When a guest comes to stay at a hotel, the lobby is the first and last thing that they will experience so it’s incredibly important to their overall stay. The newly created role of Pacific Ambassador emphasises the importance of creating a welcoming connection for our guests from the moment they arrive at our hotel. Whether you are traveling for business or leisure, a warm welcome sets the tone for your stay and a friendly goodbye will leave a lasting impression and entice you back”.
The personal connection is continued through to the check in process, with the introduction of check-in pods that allow front desk associates to be more interactive and have improved communication with guests. This allows for more efficient check in and out during peak times. Additionally, the concierge pod is now more centrally located and easily accessible for guests, adding to the ease and convenience of the arrival and departure experience by providing unobstructed views of reception and the concierge desk immediately upon entry.
The new look lobby was designed by Hassell, the company that was responsible for the recent refurbishment of premier rooms and suites.
Additional enhancements to the lobby include a new business centre with three new Mac computers, printing facilities, conference table for business meetings, lounges for informal coffee meetings and complimentary WiFi.